Shipping Policy

At Keep Mysterious, we aim to provide a seamless shopping experience from start to finish. Below you will find information regarding our shipping policies:

 

Processing Time:

  • Orders are processed within 1 to 3 business days. Please note, orders placed on weekends or holidays will be processed the next business day.

 

Shipping Methods and Transit Time:
  • Standard Shipping: Delivered within 3 to 8 business days.

 

Free Shipping:
  • We offer free standard shipping on all orders over $59. For orders below this amount, standard shipping rates apply and will be calculated at checkout.

 

Shipping Confirmation and Order Tracking:
  • Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. This allows you to monitor your shipment's progress until it reaches your door.

 

Shipping Restrictions:
  • Currently, we only ship to addresses within the United States. We do not ship to P.O. Boxes or APO/FPO addresses.

 

Lost or Stolen Packages:
  • Keep Mysterious is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

 

Address Changes:
  • If you need to change your shipping address, please contact us immediately. Once an order has shipped, we are unable to change the shipping address.

 

Order Cancellations:
  • Orders cannot be cancelled once they have been processed. If you need to cancel an order, please contact our customer service team as soon as possible.

 

Delays:
  • While we strive to meet all stated delivery times, Keep Mysterious is not responsible for delays caused by events beyond our control, including but not limited to adverse weather conditions, carrier delays, or customs delays.

 

Thank you for shopping with Keep Mysterious! If you have any further questions regarding our shipping policy, please contact our customer service team at customerservice@keepmysterious.com.