Frequently Asked Questions

Everything you need to know about Keep Mysterious. Can't find what you're looking for? Contact us and we'll get back to you within 24 hours.

Products and Sizing

What does denier (D) mean?

Denier measures the thickness of the fabric. The lower the number, the sheerer the tight.

0D Glass Leg Illusion: Ultra-sheer, almost invisible. A bare-leg look with a smooth finish.

15D Flawless Sheer: Light, refined sheerness. Polished and quiet.

20D Resilient Sheer: Slightly more coverage with a run-resistant weave that slows holes from spreading.

30D Soft Silhouette: The everyday workhorse. Semi-sheer with a smoothing, matte finish.

80D Velvet Opaque: Fully opaque with a deep, saturated finish.

What size should I order?

We offer five sizes: S, M, L, XL, and XXL. Use the height and weight chart on our Size Guide page to find your best fit. Most of our customers wear a size M. If you're between sizes, go smaller for a fitted feel or larger for a relaxed fit.

Do all products come in all sizes?

All five sizes (S, M, L, XL, XXL) are listed across the collection. Larger sizes (L, XL, and XXL) are currently available on select styles, with broader size availability coming soon. If your size shows as sold out, you can sign up to be notified when it's back in stock.

How are the tights packaged?

Every pair comes in a matte black rigid box with our signature script branding, housing a frosted inner pouch sealed with our KM monogram. Each pair is individually sealed for hygiene. 

Orders and Shipping

How much does shipping cost?

We offer free shipping on all orders.

How fast will my order arrive?

Orders placed before 12:00 PM CT on business days ship the same day from Houston, Texas. Most orders within the contiguous US arrive in 2 to 5 business days. Alaska, Hawaii, and US territories typically take 7 business days. Every order includes a tracking number. 

How do I track my order?

You'll receive a shipping confirmation email with your tracking number as soon as your order ships. If you haven't received it within 24 hours, check your spam folder or contact us. 

Returns and Quality

What is your return policy?

We offer a 30-day return policy on all unopened products. As long as the inner sealed pouch is intact, you can return for a full refund. See our Return Policy page for details.

What if I receive a defective pair?

Contact us within 7 days of delivery at info@keepmysterious.com with your order number and a photo. We'll send a replacement at no cost. No return required.

Can I return individual items from a bundle?

Yes. Return the full bundle (all items unopened) for a complete refund, or return individual unopened items for a partial refund.

Care and Maintenance

How should I wash and care for my tights?

Hand wash in cool water with a mild detergent, or use a mesh laundry bag on a cold gentle cycle. Lay flat or hang to air dry. Skip the dryer, bleach, iron, and dry cleaning, since heat and harsh chemicals break down the stretch over time.

How long will my tights last?

With proper care, our tights maintain their shape, color, and elasticity through many wears. Higher denier tights (30D, 80D, and textured styles) naturally last longer than ultra-sheer styles (0D, 15D). Following the care instructions will significantly extend the life of every pair.

Payment and Other Questions

What payment methods do you accept?

All major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through encrypted checkout.

Is it safe to shop on your website?

Absolutely. Your payment information is encrypted and protected by industry-standard SSL security. We never store your credit card details.

Will sold-out items be restocked?

Yes. When a product or color sells out, we restock as quickly as possible. Follow us on Instagram (@keepmysteriousofficial) to get notified.

I still have a question.

Reach us at info@keepmysterious.com or visit our Contact Us page.